How to Get Free Product Support

We love our products and hope all our customers do it, too. We understand that configuring a RADIUS or TACACS+ server may appear to be a complicated task, and we do our best to make it a smooth and easy process.

  • Free e-mail support to everyone
    We provide e-mail support to everyone who tries our products or uses it regularly

  • Server setup assistance
    Please feel free to ask any questions when configure our products and need assistance

  • Short response time
    We constantly tend to minimize our response time; License owners get priority in service

  • Bug fixing
    If you report a bug in our software, we release an update as quickly as possible

  • New features requests
    Please feel free to contact us if you lack some functions in our products. We will probably do it for free, but may ask a charge if the requests feature it too client-specific and is unlikely to be used by other customers.